Support
Guides and documentation for HAVS Protect, the app, and Connected Worker.
Categories
Common questions
- Samsung Galaxy S25 troubleshooting
Problem: App resets itself in the middle of the day and does not save data (especially applies to Samsung S25)
- Troubleshooting Guide for Android and BLE (Bluetooth Low Energy)
Note: You cannot connect a sensor that is charging or has a drained battery and is not blinking. The sensor must blink blue and another color to connect to the app.