Delete your HAVS Protect account
This page explains how to request deletion of your HAVS Protect account and the personal data associated with it. You can use these steps without reinstalling the app.
How to request account deletion
- Send an email to[email protected]from the email address registered to your HAVS Protect account.
- Use the subject line Account deletion request.
- Include your full name and, if applicable, the name of your employer or organization.
- We will verify your identity and confirm when your deletion request has been received.
We aim to complete verified deletion requests within 30 days. You will receive a confirmation email when the process is finished.
What data is deleted
When your account is deleted, we remove or anonymize:
- Your user account and profile information (name, email, authentication credentials) managed on the Copyl platform
- Vibration measurement data (HAV session records, exposure summaries, and related metadata) linked to your account
- Device pairing information associated with your account
- App preferences and settings stored for your profile
What data may be retained
Some information may be kept after account deletion when required:
- Data we must retain under applicable occupational health and safety or employment regulations
- Billing, invoice, or subscription records needed for tax, accounting, or legal compliance
- Anonymized or aggregated data that can no longer be used to identify you
Where retention is required, data is kept only for the minimum period allowed by law or contract, then deleted or anonymized.
Backup and recovery systems
Deleted data is removed from active systems promptly. Residual copies in encrypted backups may take up to 90 additional days to be fully purged as backups rotate.
Questions
For privacy-related questions, see ourPrivacy Policy or contact[email protected].